• Crisis Management Philosophy:

  • Frame challenges as opportunities rather than crises
  • Focus on what you can control vs what you cannot
  • Use downtime to strengthen business foundations and fix systemic issues
  • Avoid aggressive business development during crisis periods
  • Maintain relationships with existing clients as a resource/partner

• Team Leadership During Crisis:

  • Practice transparent communication about business realities
  • Focus team on productive internal improvements:
    • Database cleanup and optimization
    • Development of marketing strategies
    • Creating systematic processes
    • Planning for post-crisis execution
  • Provide tangible support to team members (bonuses, gift cards, etc.)
  • Show empathy and care beyond just business metrics

• Servant Leadership Framework:

  • Put team members’ needs before personal/business needs
  • Look for ways to support team beyond job requirements
  • Focus on understanding individual circumstances
  • Lead by example through actions, not just words
  • Build trust through consistent demonstration of care

• Modern Recruiting Philosophy:

  • Transition from transactional to consultative approach
  • Position as trusted advisor vs contingency recruiter
  • Maintain high standards for fees (25%+ minimum)
  • Focus on providing strategic value vs volume metrics
  • Move away from traditional “activity-based” KPIs
  • Avoid reliance on job board candidates

• Professional Development Focus:

  • Continuous learning through books/podcasts
  • Key recommended resources:
    • The Challenger Sale (sales methodology)
    • Chop Wood Carry Water (skill development)
    • Relentless by Tim Grover (work ethic/excellence)
  • Emphasis on mindset and mental toughness
  • Balance of tactical and philosophical development

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